Daniel Holm

We brought our 2016 Buick Encore in for service on 1/29 - Originally it just needed an oil change and tire rotation. As they went through the stand multi-point vehicle inspection though, it was discovered that the coolant reservoir was almost empty & could be smelled by the engine. In pressure testing the cooling system, a leak was found by the water outlet which was cracked. Replacement of water outlet was made & filled - and all was fine again. In addition and per our request, they washed the car windows (it was way too cold to have a car wash). In particular, though, we were extremely pleased with how they also washed/cleaned the inside of the front window - upon our request. We have tried many ways & suggestions to do this ourselves, but it always ends up smeary. The person cleaning it for us this time really knew how to do it; and as I drove the car home against the sunlight, there were no smudges, smears, or streaks. Success at last! This was our first experience with Fury GMC since they have taken over from Whitaker and it was a very good one. The servicing advisor Eric Pratt remembered us as well when he stayed on with the dealership. It appears that Daniel Holm was the technician on hand (and I'm not sure who did the great job on the windows) - but it was very satisfactorily and well done. Thanks! Charlie & Sharon Johnson, Forest Lake